TR Support Services will make every reasonable effort to diagnose and resolve technical issues during on-site visits and/or off site work. However, we cannot guarantee that all problems will be resolved or that attempted repairs will not result in unforeseen complications. We are not liable for any direct or indirect damages, including data loss, system failure, or business interruption, resulting from our services.
Data Responsibility
Clients are solely responsible for backing up all data prior to the commencement of on-site or off-site service. TR Support Services will not be held liable for any data loss or corruption under any circumstances.
Scope of Work and Access Authorisation
By requesting on-site or off-site services, the client authorises TR Support Services to access and modify system files, hardware, software, and network settings as necessary to carry out the requested support. The client also agrees to provide a safe and suitable working environment for the technician.
Equipment and Software Compatibility
TR Support Services cannot guarantee the compatibility or performance of third-party hardware, software, or peripherals following support services. Recommendations are made based on available information and are not endorsements or warranties.
Charges and Service Time
Service fees are based on time spent on-site, including travel if applicable, and time spent providing services off site, regardless of the success of the repair or support effort. Additional charges may apply for extended time, parts, or follow-up visits.
Warranty on Work Performed
We offer a limited warranty of 90 days on labour for the specific service provided. This does not cover issues arising from client modifications, environmental factors, new/unrelated problems, or third-party software/hardware faults.
